Types of things to watch out for with agents:

* Charging the author a fee up front, to be accepted as a client. Can be called a reading fee, or a monthly "office expenses" charge. The best agents, and most successful ones, only charge a percentage fee of royalties the author earns, typically 15%. Suppose a realtor charged you a fee to come over and tour your house before getting the listing? How quickly would you show that realtor the door. . .

* Charging back unusually...



Types of things to watch out for with agents:

* Charging the author a fee up front, to be accepted as a client. Can be called a reading fee, or a monthly "office expenses" charge. The best agents, and most successful ones, only charge a percentage fee of royalties the author earns, typically 15%. Suppose a realtor charged you a fee to come over and tour your house before getting the listing? How quickly would you show that realtor the door. . .

* Charging back unusually large "postage and copying fees" to send out an authors' work. One crooked agency accepts almost every client that contacts them, but in the fine print of the contract they charge "postage and handling" of up to $10 per submission they send out on your behalf. It doesn't cost $10 to send a letter and a sample chapter of a book to a publisher. This company makes a fortune from these fees whether or not they actually successfully market any of their clients work.

* Directing authors toward specific editing services or giving authors' names to these services. Sometimes they even own the editing service. Some agents make a significant portion of their income from referral fees from these services.

* Terms in Agency contracts with writers vary widely. Must be read carefully. Not standard at all.

* The agent contacts publishers pretty much at random. The agent's value to you is in the relationships they have with publishers, so that if the publisher hears from them, they know the book is worth taking a look at. Ask to see copies of rejection letters that come back from publishers. If it looks like just a form letter response, rather than a letter you would send to an acquaintance, you can bet the agent may be just picking names out of a directory of publishers.

* Puts forth a weak effort or gives up on the client's project after a few months. You have a right to ask how active the agent is going to be. How many publishers are they going to contact, how will they follow up? You also have a right to periodic reports as to whom they have contacted and the results. You must determine how much time and attention they are really going to give you.

Another reason it is imperative to have a reputable agent is that the publishing house typically pays the agent, who deducts their "cut" and sends the remainder it to the author. It's a frightening thought that a less than honest person gets their hands on the money you've earned from sweat, blood, and even tears.

Find out more about agents




There are hundreds of articles out there telling you how to succeed as a freelance writer - and they're all good.  But sometimes instead of telling what you should be doing, it's far quicker and easier to tell you what you shouldn't be doing


1.  Don’t set yourself a writing routine or stick to it.

2.  Always make sure that doing your writing is at the bottom of your list of priorities, and even when you are writing, if something else you have to do that day springs to mind, then go and do that instead.

3.  If one of your friends comes round to invite you out for coffee, just go, no matter how busy you are with your writing.

4.  Whenever you’re writing, answer the phone every time it rings and answer the door every time someone knocks.

5.  Always feel guilty for doing your writing instead of doing what other people want you to do.

6.  Don’t read any articles about writing, especially if it’s written by an expert.

7.  If anyone ever tells you of a simple and profitable way to make money from your writing, don’t believe them and never try it.

8.  Never take a writing course to hone your skills.

9.  Don’t visit any writing sites on the internet, and never subscribe to their newsletters.

10. Don’t join any writer’s forums or participate in any online discussions.

11. Don’t get your own website to showcase your writing ability and writing services to the whole world.

12. Do everything you possibly can not to get your name known in the writing world.

13. Keep your work secret.  Always put your writing away in a draw when you’ve finished and never show it to anyone – especially editors and publishers.

14. Don’t enter writing competitions.

15. Don’t submit articles to paying websites.

16. Never even think about writing a book.

17. Especially don’t consider writing a profitable e-book.


18. They say you should write at least 5 article proposals or short stories every week.  If you do write them, don’t mail them.

19. If a magazine or publisher offers specific guidelines for submissions, don’t follow them.

20. If an editor likes your work and publishes it, never offer to write for them again.

21. If you send in a query to an editor and don’t hear anything for a couple of weeks, start ringing them and don’t stop until they make a decision about whether or not to publish your work.

22. If one publication rejects your work, assume that it’s worthless and unsuitable for every other publication and don’t send it anywhere else.

23. Whenever you receive a rejection letter, take it personally and throw your work in the bin.

24. Never ever consider the possibility that, if your work’s written from a different angle, it could be suitable for another market and sold again.

25. And if all that doesn’t make you fail, you can always just give up writing.





Are you running short of ideas for your blogs or articles? Is generating fresh ideas for writing becoming difficult? By following the techniques discussed in this article, you will be a writing power house.

1. Subscribe to a dozen RSS feeds on various subjects you are most interested in. Scan through the feeds every morning or at night and select a few articles for thorough reading. After reading the articles, tag them using your own classification system


Are you running short of ideas for your blogs or articles? Is generating fresh ideas for writing becoming difficult? By following the techniques discussed in this article, you will be a writing power house.

1. Subscribe to a dozen RSS feeds on various subjects you are most interested in. Scan through the feeds every morning or at night and select a few articles for thorough reading. After reading the articles, tag them using your own classification system.

Classifying articles in different categories helps locate them quickly. Use Google's RSS reader for reading and tagging the RSS feeds. You will have access to your categorized articles from any computers connected to the Internet.

2. Subscribe to a few print magazines and read them regularly. After you finish reading an article, record the main points of the article in a Google note. You will have access to these notes anywhere in the World.

3. Use a PDA and carry it with you wherever you go. Better yet, get a PDA with a camera and cell phone. You will only carry one gadget for all your communication, organization, and content generation needs.

Take pictures of interesting places, events, and moments you come across in your daily life. Use the voice recorder of the PDA to record whenever an idea hits you. Every night, transfer the ideas from your PDA to Google notes and upload your pictures to flickr.

4. Scan through the comments posted by others on the online articles you read regularly. Record interesting ideas, pros and cons of an issue, and strong opinions posted by others in your Google notes. Leverage the wisdom of the crowd.

5. Have lunch with friends at least once a week. Bounce ideas off them on any topic. Mix ideas from divergent topics to create new ideas in you own subjects.

6. Use the time like driving, watching TV while exercising in a treadmill, etc. to think about your favorite topics and try to relate to things you observe on the road and on the TV. When you get an idea, record it in your PDA.

7. Go through all the ideas and articles you have recorded in Google notes and your RSS reader to create new ideas by giving new twists to the old ideas. Combine two or more ideas and change or improve an existing idea to come up with your own idea.

8. Use a variety of online tools like Technorati, Digg, Delicious, etc. for writing inspiration. Every hour, hundreds of new articles and news stories are posted in these sites. Check Yahoo's buzz log to find out what people are talking about and searching for. Quickly scan them to hit a few gold nuggets that can serve as springboards for new ideas.

9. Using on-line tools discussed earlier, select an issue and jot down all the pros and cons. Search Google to enhance the idea by adding more pros and cons. Once you have collected a dozen diverse opinions, you will be able to write an article based on those facts in a pro-con format.

10. If you are good at using data for analysis and comfortable in the use of a spreadsheet, draw charts in the spreadsheet and look for patterns in the data. Provide you own interpretation to the data. Illustrate your articles with charts and graphs.

11. To generate topics for your article, use overture keyword selector. Select a single keyword and run it through the overture. You will see a dozen or more keywords based on the search popularity. Copy a few selected keywords to a notepad. Now, take each keyword and do a search in online sites like Digg, Technorati, etc. You will see a number of articles. Read them to generate ideas.

12. Ask yourself what if, what else, and why not questions on an issue and search the Internet to find answers from different sources. Create new ideas generated from existing materials, provide step-by-step guide for somebody to practice an obvious idea, or offer benefits of practicing an old idea.



Your resume (or curriculum vitae), combined with the cover letter, are the master keys to opening the prospective employer's mind and door so that you can proceed to the next step in the process - the big interview! Here are 10 Tips for writing a top resume



Copyright © Shaun R. Fawcett

Your resume (or curriculum vitae), combined with the cover letter, are the master keys to opening the prospective employer's mind and door so that you can proceed to the next step in the process - the big interview!

RESUME WRITING TIPS AND STRATEGIES
Here are 10 valuable tips for anyone writing their own resume, or who is having someone else write their resume for them. These tips and strategies are an abridged version of what is contained in my new eBook, "Instant Home Writing Kit".

1. Keep It Focused and Businesslike
A resume should be specific and all business. Don't try to be too smart or cute. After all, you are asking an employer to invest significant time and money by choosing you over many other similarly qualified people. Employers mainly want to know whether you are appropriately qualified and experienced, and if you have the ability to "deliver the goods."

2. More Than Two Pages Is Too Much
For students, recent graduates, or people with just a few years of experience, try to keep your resume to one page, two as an absolute maximum. Even a resume for someone with 20 years or more of extensive working experience, should not exceed three pages. In some cases, one or two "optional" pages can be referred to as "available upon request." These would be such optional annexes as a list of references or an inventory of recent projects and/or publications.

3. Get the Words and Punctuation Right
Make sure the grammar, spelling, and punctuation in your resume are perfect. Any obvious mistakes will hurt your credibility. Also, be sure to keep the language clear and simple. If you draft it yourself, have someone with excellent writing skills do an editorial review and a careful proofread of it. If a professional prepares it for you, such reviews are the responsibility of the resume preparation firm. Use an accepted English language "style guide" if you want to be sure of the finer points of word usage, punctuation, capitalization, abbreviations, etc.

4. Read Between the Lines
Customize the resume to match the stated requirements of the job that you are applying for, without being misleading. Review and analyze the job advertisement carefully. Look for, and itemize the key qualifications, skills, and abilities the employer is seeking. Then identify certain key words that are usually repeated in such ads. Make sure that the wording and sequence of points in your resume reflect and address these "corporate terminologies" and "code words" as much as possible. When possible, study the company's annual report and Web site, and weave the themes and terms found there into your resume and cover letter.

5. Make Sure It Looks Good
Use a crisp, clean, simple presentation format for a professional looking resume. Just a bit of simple line work and/or shading, done with standard word processing software will do the trick. If you don't have the aptitude for this, there is most likely someone among your friends or in your office who can help you achieve a professional presentation. If not, seek professional advice. It won't cost much for a good simple layout, but it will make a world of difference to the product.

6. Show What Can You Do Today
Focus, first and foremost, on your recent experience that is most relevant to the position at hand. Less relevant and/or dated experience should be either eliminated or summarized in brief point form near the end of your resume. When reviewing your resume information, a prospective employer wants to know what you are doing now, what you have done recently, and how that relates to the job requirements of the post they are trying to fill.

7. Be A Straight-Shooter
Be completely honest. When people lie or "creatively exaggerate" on their resume, they are almost invariably exposed, sooner or later. Think about it - who really wants to get a job based on a lie(s) and then have to live in fear of eventually being found out? We often read in the newspaper about high-profile folks who get caught in a resume falsehood or exaggeration, and it isn't very pretty.

8. Follow the Instructions
Submit your resume in exactly the form that the prospective employer requests. If they say e-mail or fax is okay, do it that way. However, if they ask for it by regular mail, send it the way they ask. They must have reasons for requesting it in such a form and they are geared up to process it that way. If your resume is to be sent by snail mail, use the complete address that they specify, or it could go to the wrong office, especially in a large organization.

9. Don't Get Lost In the Mail
Be careful to respect certain conventions that the prospective employer may require in your resume. For example, make sure that the cover letter mentions the exact name of the specific position you are applying for, and the competition number, if applicable. Sometimes an employer will request that the job title and/or number be printed on the outside of the envelope. You would not want to miss out on a job because you didn't follow minor administrative requirements.

10. Don't Repeat Yourself
In the cover letter, don't repeat what is already detailed in the body of the attached resume. It is a "cover" letter. It should be short and to the point. Introduce yourself first, and then briefly summarize why you believe that you have the qualifications and experience to fulfill the duties of the position better than anyone else. Express enthusiasm about the job and the company. Close by stating how you are looking forward to hearing more from them soon, and that you will follow-up if necessary




Tech-writing is a tricky business. It’s not a very high profile industry, so there’s not much support around. Follow these 10 quick tips, and you’ll be well on your way to a satisfying tech-writing career


Tech-writing is a tricky business. It’s not a very high profile industry, so there’s not much support around. Follow these 10 quick tips, and you’ll be well on your way to a satisfying tech-writing career.

1) Follow a sensible career path…
STEP 1: Start in a team
STEP 2: Stay only just long enough
STEP 3: Manage yourself
STEP 4: Manage a team
STEP 5: Go contracting (depends on the market)

2) Knowledge is your lifeblood – learn the politics of your company. Know who knows what. Find someone who consistently gives you timely, reliable, technically accurate answers, and get their name tattooed on your shoulder! Every company has at least one. And they may not be in the project manager/product manager/customer/programmer roles. They are generally the people who’ve used the product in the real world, and dealt with real world customers.

3) Communicate WITH, not AT. Tech-writers don’t have enough power to get away with communicating at.

4) Track stuff (take spreadsheet printout and write it up on the board).

5) Develop good product and domain knowledge – The more you can figure out for yourself, the better off you’ll be (and the more respect you’ll get from the techies).

6) Find out who your users are, what they are trying to do, what they are having trouble doing, and how they want to be helped. Then provide this assistance. Help the user do what they are trying to do. Don’t just tell them what the product can do… a help system is only helpful if it addresses the users’ needs.

7) Treat everyone as a customer. Then manage their expectations and your commitments. Always ensure they know what you’re doing. Tell them when you’ll be finished. And pull out all stops to meet your deadline.

8) Provide a surrogate user testing mechanism for the development team – providing usability feedback.

9) Work as hard as required to get good quality doco finished on time and to budget – this is how you’ll get the satisfaction out of work that you need.

10) Have fun with it.

Don’t become jaded and cynical by the high-tech, harsh, uncaring IT world. Use your smarts, and make the most of the resources provided. Most importantly of all, make work satisfaction your number 1 goal. It’s the best way to stay happy and get ahead.



Eager to see your byline in magazines like Smithsonian, National Geographic, Parade or Outside?  Here are 10 tips on getting past the threshold of "Maybe" to "Yes" at top magazines.

1.  Put timing on your side.  You can change a perennial story, where there's no special reason to do it now rather than next year, to one that prompts an immediate assignment by adding a connection to some upcoming season or event.  For instance, "the disposable versus cloth diaper debate" lac


Eager to see your byline in magazines like Smithsonian, National Geographic, Parade or Outside?  Here are 10 tips on getting past the threshold of "Maybe" to "Yes" at top magazines.

1.  Put timing on your side.  You can change a perennial story, where there's no special reason to do it now rather than next year, to one that prompts an immediate assignment by adding a connection to some upcoming season or event.  For instance, "the disposable versus cloth diaper debate" lacks any time element.  But you can peg it to Earth Day, coming up in April, or specific future environmental powwows.  You can get the same effect by tying a perennial topic to recent front-page news.  If devastating floods are lingering in North Carolina, use that to make a piece on adequately insuring a business sound timely.

2.  Freshen up perennial topics. Some magazines revisit the same topics again and again because relationships, or toilet training, or camping in national parks lie at the core of the magazine's mission.  Hunt back about four or five years in the magazine's archives for these central topics and update them.

3.  Create cover-worthy article titles. Editors sweat over the blurbs that go on the magazine cover.  If you study the kinds of blurbs they favor, and give a similar title to your proposed article, you may score an assignment from a title that is exactly on target.

4.  Be brief and detailed. This combination of skills has great value in the magazine world, and a query offers a perfect setting to demonstrate your mastery of rich compression.  Let every sentence sparkle with detail, but say just enough to get the idea across.

5.  Stay ahead of the pack. I once heard someone say that if you've read about an issue in Time or Newsweek, you're too late to query other top magazines on it.  Spend energy pursuing stories that seem both trendy and unexplored.

6.  Get your details right. Nothing kills confidence faster than factual errors!  Recheck all information in your query before sending it.

7.  Be truthful.  Don't exaggerate the facts of a story, don't present fiction as real and don't inflate your credentials.  This should go without saying, but not long ago a freelance writer sold an article in which she had presented a story she heard from a fellow airline passenger as something that had happened to her.  She claimed she didn't realize that that was unethical.

8.  Don't have a hidden agenda.  Forget about any kind of revenge story, or about hyping a company in which you have some sort of covert financial interest.

9.  Show enthusiasm.  Make sure your writing feels alive and flavorful, not parched and pinched.  I've heard a number of editors say they like to work with writers who show enthusiasm for their work.

10.  Flatter an editor. A good number of editors write on the side for other publications, and if you happen to spot his or her freelance work and mention it in your query, you win points.  Mentioning that you liked a particular issue of the magazine, or a certain cover story, helps build rapport, too.  Make sure that any praise is specific and sincerely enthusiastic




Here are 10 strategies I have learned over the years, by trial-and-error, for writing complaint letters that are guaranteed to get you attention and action



Copyright © Shaun R. Fawcett

As Webmaster of a number of popular writing help destination sites, I am often asked to assist people with writing their complaint letters. In fact, “complaint letter” info and samples are among the most popular subjects of searches on my Web sites.

Personally, I enjoy writing complaint letters because, if one is done properly, nine times out of ten it will receive a favorable response. So there is usually a reward involved. You might not always get everything you’re looking for, but it’s rare that a well-crafted complaint letter won’t get you some serious action.

This is a revised and updated version of an article I wrote a couple of years ago that will tell you exactly how to approach and write a complaint letter:

Complaint Letters WILL Get You Action…

Complaint letters aren’t always fun, but sometimes they need to be written. In many cases, if people don’t complain, the problem agency at fault (i.e. company or government) won’t even know that the problem you and others may have experienced even exists.

Ultimately, legitimate complaints, by even a few people, can (and often do) result in better service for everybody. Not only that; writing them can be personally beneficial too! 

That’s right. Writing complaint letters can be an empowering and therapeutic experience! It allows one to take action instead of playing the role of a victim and “nursing” an ongoing resentment towards a company about poor service or treatment received. Once the complaint letter is written and in the mail, one can “let it go” knowing that one has done something tangible and constructive about the situation.

Not only that, but properly written and handled complaint letters get action! 

After I started writing complaint letters, I began receiving gracious letters of apology and contrition from senior executives including bank vice-presidents and v.p.s of marketing for giant corporations.

Getting those, felt one heck of a lot better than “polishing” an ongoing resentment and getting even angrier the next time something bad happened. Sometimes I even get discount coupons and free merchandise! 

Last year, a one page complaint letter earned me a $2,200 credit from a major credit card company.  Another one got a body shop to write-off a $1,000 repair bill.

10 SECRETS THAT WILL GET YOU ACTION

Here are 10 trial-and-error strategies I have learned for writing complaint letters that are guaranteed to get you attention and action.

1. Write To The Senior Person Responsible
It is important that you get the name and detailed mailing address of a very senior person responsible for the product or service that you are complaining about. I generally try to write to the V.-P. level. Never go below Director level if you want a serious response. Name and address information can be obtained from the organization’s Web site or by calling the company and asking for the name and title of the senior person to whom you should write. 

2. Don’t Send An E-Mail
When it comes to sending a serious complaint to a company DO NOT send an e-mail, regardless of what it may say on their Web site. E-mails are usually handled dismissively by low level “customer service” people. If you want serious attention and action, the formal written complaint letter is the only way to go. (yes, by snail mail!). When it arrives in the V.-P.s office, it triggers a bureaucratic process that ensures that the right people will see your letter, and will act on it.

3. Keep It As Short As Possible
Preferably, no longer than one page, two at the very most. When drafting a complaint letter there can be a tendency to go on and on just to make sure the recipient gets the point. Keep it focused, and as short as possible, but without diluting the facts of your message too much. 

4. Give It A Heading For Easy Identification
Place a heading at the top of the letter with information that the company or agency will relate to, such as your account number or customer number. Make it easy for them to find you on their computer filing system.

5. Clearly Explain The Situation
Make sure that you give all of the specific details needed so that the company/agency can verify your claim without you having to get into an endless game of telephone tag with them. If at all possible, break it up into specific bullet points. Include specific dates, times and places, as well as the names of people you dealt with. If you’re not sure of these when composing the letter, call them back and ask for the specifics. (You don’t have to say it’s for a complaint letter). 

6. Use A Positive and Respectful Tone
I have found that the best approach is to use a positive upbeat tone. Remember, you are writing to a senior person who probably sympathizes with what happened to you and will likely give you the benefit of the doubt. Your tone should convey the message that you are the innocent victim and you understand that the company wouldn’t have done such a thing deliberately. Also, DO NOT put them on the defensive by expressing your anger too much (even if you are really angry). Make it a calm, considered and deliberate communication from a “concerned customer”.

7. Send Copies If Appropriate
There can be cases where it is wise to send a copy of the letter to other parties just to make sure that you will get some serious action. For example, in a case where you have been told to write to a Regional Manager of a program, it is often a good idea to make sure that someone in head office also gets a copy. I sometimes send a copy to customer services or customer relations, offices at the national level. Or, if there’s a regulatory body involved, make sure you show a cc: going to them.

8. “Shame” Them As Much As Possible
Companies that claim and advertise high levels of customer focus and service do not like to be criticized in those areas. If you have a strong case that makes them vulnerable in one of these areas, use as much ammunition as you can to embarrass them in these sensitive areas. Modern marketing terms such as: customer relationship management (CRM), one-to-one marketing, most valuable customer (MVC), and customer-centric focus, all tend to get their attention. Also, using such terms makes you sound like an authority. Another thing I often do is go to their Web site, find their “mission” or “customer service commitment” or whatever, and then quote it back to them in the appropriate place in the letter.

9. Imply You Might Take Your Business Elsewhere
I always do this near the closing. Companies don’t like to lose customers, especially long-time customers. Senior marketing people are well aware that study after study has shown that it costs five to seven times as much to recruit a new customer as it does to hold on to an existing one. Not only that, these days they are worried about the possible “viral” effect of a complaint against them being posted on online forums and/or blogs.

10. Ask For An Early Reply
In the closing paragraph of your complaint letter, state specifically that you are expecting an early reply. Make sure that you follow-up by phone or e-mail if you have heard nothing in three weeks. Some companies will send you an acknowledgement letter stating that they are working on your case and will get back to you within a week or two

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